:root{--paper:#f7f7f5;--ink:#292929;--muted:#777;--line:#e3e3df;--serif:"Noto Serif SC","Songti SC","STSong",SimSun,serif}*{box-sizing:border-box}html{scroll-behavior:smooth;scroll-padding-top:28px}body{background:var(--paper);color:var(--ink);-webkit-font-smoothing:antialiased;margin:0;font-family:PingFang SC,Microsoft YaHei,sans-serif;font-size:14px}button,input,textarea,select{font:inherit}button,a{touch-action:manipulation;-webkit-tap-highlight-color:transparent}button{cursor:pointer;color:inherit}button:disabled{opacity:.5;cursor:default}a{color:inherit;text-decoration:none}svg{flex-shrink:0}h1,h2,h3,p{margin:0}button,input,textarea,select{border-radius:3px}button:focus-visible,a:focus-visible,summary:focus-visible{outline-offset:4px;outline:2px solid #777}input:focus,textarea:focus,select:focus{outline:none;box-shadow:0 0 0 2px #00000006;border-color:#777!important}::selection{background:#ddd}.wrap{width:min(1080px,100% - 96px);margin-inline:auto}.site-header{border-bottom:1px solid var(--line);background:#fafaf8}.header-inner{justify-content:space-between;align-items:center;gap:20px;max-width:1176px;min-height:76px;margin:auto;padding:0 48px;display:flex}.brand{align-items:center;gap:16px;display:flex}.brand>span:first-of-type{font:600 21px var(--serif);letter-spacing:2px}.brand-divider{border-left:1px solid #d3d3cd;height:19px}.brand-section{color:#777;font-size:12px}.site-header nav{align-items:center;gap:28px;font-size:12px;display:flex}.site-header nav>a{color:#777}.nav-link{background:0 0;border:0;align-items:center;gap:8px;padding:10px 0;display:flex}.hero{padding-top:57px}.hero h1{font:400 40px/1.5 var(--serif);letter-spacing:1px}.hero>p{color:#777;margin-top:13px;font-size:13px;line-height:1.9}.hero-bottom{border-bottom:1px solid var(--line);color:#888;justify-content:space-between;align-items:center;gap:15px;margin-top:8px;padding:24px 0 22px;font-size:11px;display:flex}.small-tag{align-items:center;gap:7px;display:flex}.workspace{grid-template-columns:216px minmax(0,1fr);align-items:start;gap:48px;padding-top:35px;display:grid}.sidebar{color:#777;padding-top:9px;font-size:12px;line-height:1.95;position:sticky;top:28px}.guide-details summary{cursor:pointer;color:#454545;letter-spacing:.5px;justify-content:space-between;align-items:center;margin-bottom:17px;font-size:16px;list-style:none;display:flex}.guide-details summary::-webkit-details-marker{display:none}.guide-details[open] summary svg{transform:rotate(180deg)}.guide-list{margin:18px 0 24px;padding-left:17px}.guide-list li{margin-bottom:14px;padding-left:2px}.sidebar-privacy{border-top:1px solid var(--line);color:#8b8b85;padding-top:18px;font-size:11px}.form-card{background:#fff;border:1px solid #dddeda;border-radius:5px;overflow:hidden}.tab-bar{border-bottom:1px solid var(--line);gap:30px;min-height:61px;padding:0 30px;display:flex}.tab-bar button{color:#92928c;background:0 0;border:0;border-radius:0;align-items:center;gap:8px;padding:0 0 1px;font-size:13px;display:flex;position:relative}.tab-bar button.selected{color:#292929}.tab-bar button.selected:after{content:"";background:#444;height:2px;position:absolute;bottom:-1px;left:0;right:0}.card-body{padding:31px 30px 0}.form-heading{justify-content:space-between;align-items:center;gap:10px;margin-bottom:31px;display:flex}.form-heading h2{font:400 23px/1.5 var(--serif)}.required-tip{color:#999;font-size:10px}i{vertical-align:super;background:#777;border-radius:50%;width:4px;height:4px;margin-left:4px;display:inline-block}.required-tip i{margin-right:4px}fieldset{border:0;min-width:0;margin:0 0 31px;padding:0}legend{width:100%}.section-title{align-items:center;gap:11px;margin-bottom:21px;font-size:13px;font-weight:500;display:flex}.section-title>span:first-child{color:#999;font:11px ui-monospace,monospace}.section-title:after{content:"";background:#ecece8;flex:1;height:1px;margin-left:5px}.section-title .optional{margin-left:0}.field-grid{grid-template-columns:1fr 1fr;gap:21px 17px;display:grid}.full{grid-column:1/-1}.field{color:#4c4c47;font-size:12px;font-weight:500;display:block;position:relative}.field input,.field select,.field textarea{color:#393934;background:#fdfdfb;border:1px solid #deded8;width:100%;min-width:0;min-height:43px;margin-top:9px;padding:11px 12px;font-size:13px;font-weight:400;line-height:1.6;transition:border-color .15s;display:block}.field textarea{resize:vertical;line-height:1.9}.field input::placeholder,.field textarea::placeholder{color:#a0a098}.field-help{color:#92928b;margin-top:6px;font-size:10px;font-weight:400;line-height:1.7;display:block}.field-help.inline{margin-left:8px;display:inline}.optional{color:#a0a098;margin-left:7px;font-size:10px;font-weight:400;display:inline-block}.select-wrap{margin-top:9px;position:relative}.select-wrap select{appearance:none;margin-top:0;padding-right:34px}.select-wrap>svg:last-child{color:#999;pointer-events:none;position:absolute;top:15px;right:12px}.select-wrap>svg:first-child:not(:last-child){color:#999;pointer-events:none;position:absolute;top:14px;left:12px}.select-wrap>svg:first-child:not(:last-child)+select{padding-left:35px}.category-grid{grid-template-columns:repeat(3,1fr);gap:8px;margin-top:10px;display:grid}.category-grid button{white-space:nowrap;background:#fff;border:1px solid #deded7;justify-content:center;align-items:center;gap:7px;min-height:40px;padding:9px 8px;font-size:11px;display:flex}.category-grid button:hover{border-color:#999}.category-grid button.chosen{background:#f2f2ed;border-color:#777}.input-count{text-align:right;color:#aaa;margin-top:5px;margin-bottom:-6px;font:9px ui-monospace,monospace;display:block}.upload-zone{background:#fcfcfa;border:1px dashed #cccfc3;border-radius:3px;margin-top:10px}.upload-zone.dragging{background:#eee;border-color:#777}.upload-zone>button{text-align:left;color:#888;background:0 0;border:0;align-items:center;gap:14px;width:100%;padding:23px 18px;display:flex}.upload-zone strong{font-size:12px;font-weight:400;display:block}.upload-zone small{color:#aaa;margin-top:5px;font-size:10px;display:block}.upload-plus{color:#aaa;margin-left:auto;font-size:21px}.image-previews{gap:10px;margin-top:12px;display:flex}.image-previews>div{width:calc(33.3333% - 6.66667px);min-width:0;position:relative}.image-previews img{object-fit:cover;border:1px solid var(--line);border-radius:3px;width:100%;height:96px}.image-previews span{text-overflow:ellipsis;white-space:nowrap;color:#999;margin-top:5px;font-size:10px;display:block;overflow:hidden}.image-previews button{color:#fff;background:#333d;border:0;border-radius:50%;place-items:center;width:23px;height:23px;display:grid;position:absolute;top:5px;right:5px}.contact-field{margin-top:21px}.consent{border-top:1px solid var(--line);color:#888;align-items:flex-start;gap:9px;padding-top:23px;font-size:11px;line-height:1.9;display:flex}.consent input{accent-color:#444;flex-shrink:0;width:14px;height:14px;margin:3px 0 0}.form-submit{justify-content:space-between;align-items:center;gap:15px;padding:25px 0 30px;display:flex}.draft-note{color:#888;font-size:10px;display:block}.draft-note small{color:#aaa;margin-top:6px;font-size:9px;line-height:1.7;display:block}.small-dot{vertical-align:middle;background:#999;border-radius:50%;width:4px;height:4px;margin-right:5px;display:inline-block}.primary-button{color:#fff;background:#333;border:1px solid #333;justify-content:center;align-items:center;gap:24px;min-height:43px;padding:12px 22px;font-size:12px;display:inline-flex}.primary-button:hover{background:#4a4a46}.secondary-button{background:#fff;border:1px solid #d4d4ce;justify-content:center;align-items:center;gap:8px;min-height:40px;padding:10px 15px;font-size:12px;display:inline-flex}.secondary-button:hover{background:#f6f6f2}.text-button{color:#777;background:0 0;border:0;align-items:center;gap:8px;padding:11px 0;font-size:12px;display:inline-flex}.completion-line{background:#f7f7f3;height:2px;margin-inline:-30px}.completion-line>span{background:#aaa;height:2px;transition:width .25s;display:block}.error-message{color:#995a3e;background:#fff6ef;border:1px solid #ead5c9;border-radius:3px;margin:15px 0;padding:12px 14px;font-size:12px;line-height:1.8}.footer{border-top:1px solid var(--line);color:#999;justify-content:space-between;align-items:center;margin-top:52px;padding:24px 0 28px;font-size:11px;display:flex}.footer>a{align-items:center;gap:7px;display:flex}.footer>div{color:#777;font-size:12px}.success{text-align:center;padding:8px 0 30px}.success-icon{color:#555;place-items:center;width:48px;height:48px;margin:auto;display:grid}.success h2{font:400 26px var(--serif);margin:15px 0}.success>p{color:#888;font-size:12px;line-height:1.95}.receipt-box{text-align:left;border:1px solid var(--line);background:#fafaf7;border-radius:3px;margin:25px 0;padding:22px}.receipt-box>span{color:#999;font-size:10px;display:block}.receipt-box>strong{color:#555;margin:9px 0 22px;font:15px ui-monospace,monospace;display:block}.receipt-box code{color:#888;overflow-wrap:anywhere;-webkit-user-select:all;user-select:all;margin:9px 0 15px;font:11px/1.9 ui-monospace,monospace;display:block}.success-actions{flex-direction:column;align-items:center;gap:6px;display:flex}.lookup-panel{min-height:500px;padding-bottom:30px}.lookup-intro{color:#888;margin:-9px 0 26px;font-size:12px;line-height:1.9}.lookup-form{align-items:end;gap:10px;display:flex}.lookup-form .field{flex:1}.lookup-form .primary-button{flex-shrink:0;gap:8px}.query-result{border:1px solid #deded5;border-radius:4px;margin-top:27px;padding:23px}.result-top{justify-content:space-between;align-items:center;gap:9px;display:flex}.result-top>code{color:#999;font:10px ui-monospace,monospace}.status{color:#85857d;white-space:nowrap;background:#efefea;border-radius:3px;padding:5px 8px;font-size:10px;display:inline-block}.status-investigating{color:#95835e;background:#f3eddf}.status-fixed{color:#6d8159;background:#e9f0e3}.status-need_info{color:#9c7757;background:#f6eadf}.status-closed{color:#999;background:#eee}.query-result h3{margin:14px 0 5px;font-size:16px;font-weight:500;line-height:1.8}.result-meta{color:#999;font-size:11px;line-height:1.9}.result-reply{background:#f7f7f3;margin:20px 0;padding:18px}.result-reply>span{color:#999;font-size:11px}.result-reply p{white-space:pre-wrap;color:#777;margin-top:10px;font-size:12px;line-height:1.9}.query-result summary{cursor:pointer;color:#888;justify-content:space-between;align-items:center;font-size:11px;display:flex}.query-result dl,.report-detail dl{margin-top:20px;font-size:12px;line-height:1.9}.query-result dt,.report-detail dt{color:#999;margin-top:15px;font-size:11px}.query-result dd,.report-detail dd{white-space:pre-wrap;overflow-wrap:anywhere;margin:5px 0 0}.result-dates{color:#aaa;border-top:1px solid #eee;justify-content:space-between;gap:8px;margin-top:22px;padding-top:13px;font-size:9px;display:flex}.history{margin-top:38px}.history>h3{align-items:center;gap:9px;font-size:13px;font-weight:500;display:flex}.history>h3 span{color:#aaa;font:11px ui-monospace,monospace}.history>p{color:#aaa;margin:10px 0 17px;font-size:10px;line-height:1.9}.history>button{text-align:left;background:0 0;border:0;border-top:1px solid #eee;border-radius:0;align-items:center;gap:12px;width:100%;padding:17px 0;display:flex}.history>button>svg{color:#aaa}.history>button>svg:last-child{margin-left:auto}.history strong{color:#666;font-size:12px;font-weight:400;line-height:1.8;display:block}.history small{color:#aaa;margin-top:5px;font:9px ui-monospace,monospace;display:block}.empty-state{text-align:center;padding:45px 10px 32px}.empty-symbol{display:none}.empty-state h3{color:#888;font-size:14px;font-weight:400}.empty-state p{color:#aaa;margin:13px 0;font-size:11px}.honeypot{opacity:0;width:1px;height:1px;position:absolute;left:-9999px;overflow:hidden}.visually-hidden{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.skip-link{z-index:100;background:#fff;padding:12px;position:fixed;top:-100px;left:15px}.skip-link:focus{top:10px}.spin{animation:1s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.eyebrow{letter-spacing:1px;font:10px ui-monospace,monospace}.muted{color:#888}.manage-wrap{width:calc(100% - 80px);max-width:1120px;margin:50px auto 80px}.manage-heading{justify-content:space-between;align-items:end;gap:20px;margin-bottom:28px;display:flex}.manage-heading h1{font:33px var(--serif);margin-top:15px}.manage-heading p{color:#888;margin-top:12px;font-size:12px;line-height:1.9}.login-card{border:1px solid var(--line);background:#fff;border-radius:4px;max-width:460px;margin:80px auto;padding:32px}.login-card h1{font:27px var(--serif);margin:14px 0}.login-card>p{color:#888;margin-bottom:25px;font-size:12px;line-height:1.9}.login-card .primary-button{gap:10px;width:100%;margin-top:17px}.manage-toolbar{flex-wrap:wrap;gap:10px;margin-bottom:20px;display:flex}.manage-toolbar input,.manage-toolbar select{background:#fff;border:1px solid #ddd;padding:11px 13px;font-size:12px}.manage-toolbar input{flex:1;min-width:180px}.manage-toolbar button{gap:7px}.manage-grid{grid-template-columns:minmax(250px,380px) 1fr;align-items:start;gap:22px;display:grid}.report-list{border:1px solid var(--line);background:#fff;border-radius:4px;overflow:hidden}.report-list>button{text-align:left;background:#fff;border:0;border-bottom:1px solid #eee;border-radius:0;width:100%;padding:18px;display:block}.report-list>button.active{background:#f3f3ee;box-shadow:inset 3px 0 #888}.report-list>button>div{justify-content:space-between;align-items:center;gap:8px;display:flex}.report-list strong{margin:11px 0 8px;font-size:13px;font-weight:500;line-height:1.8;display:block}.report-list code{color:#999;font:9px ui-monospace,monospace}.report-list small{color:#999;font-size:10px}.report-detail{border:1px solid var(--line);background:#fff;border-radius:4px;padding:27px}.report-detail h2{font:21px/1.7 var(--serif);margin:15px 0}.report-detail .field,.report-detail .primary-button{margin-top:20px}.report-detail .screenshots{flex-wrap:wrap;gap:9px;margin-top:18px;display:flex}.screenshots a{color:#999;width:calc(33.3333% - 6px);font-size:10px}.screenshots img{object-fit:contain;border:1px solid var(--line);background:var(--paper);border-radius:3px;width:100%;height:110px;display:block}.screenshots span{text-overflow:ellipsis;white-space:nowrap;margin-top:5px;display:block;overflow:hidden}.pager{color:#888;justify-content:space-between;align-items:center;margin-top:20px;font-size:11px;display:flex}.manage-stats{color:#888;gap:20px;margin:0 0 25px;font-size:12px;display:flex}.manage-stats strong{color:#555;margin-right:6px;font:22px ui-monospace,monospace}.inline-success{color:#65784f;margin-top:15px;font-size:12px}.back-link{color:#888;align-items:center;gap:8px;font-size:12px;display:inline-flex}.staff-note{color:#999;margin-top:12px;font-size:10px;line-height:1.8}@media (max-width:1000px){.wrap{width:calc(100% - 64px)}.header-inner{padding-inline:32px}.workspace{grid-template-columns:190px minmax(0,1fr);gap:30px}.card-body,.tab-bar{padding-inline:24px}.completion-line{margin-inline:-24px}.category-grid button{gap:4px;padding-inline:5px;font-size:10px}.manage-wrap{width:calc(100% - 50px)}.manage-grid{grid-template-columns:300px 1fr}}@media (max-width:760px){.wrap{width:calc(100% - 40px)}.header-inner{min-height:67px;padding-inline:20px}.brand>span:first-of-type{font-size:20px}.brand{gap:12px}.brand-section,.brand-divider{display:none}.site-header nav{gap:20px;font-size:11px}.hero{padding-top:32px}.hero h1{font-size:32px}.hero>p{max-width:360px;margin-top:11px;font-size:12px}.hero-bottom{margin-top:6px;padding:18px 0;font-size:10px}.small-tag{gap:5px;font-size:9px}.workspace{grid-template-columns:1fr;gap:20px;padding-top:22px}.sidebar{padding:0;position:static}.guide-details summary{margin-bottom:0;font-size:13px}.guide-details[open] summary{margin-bottom:14px}.guide-details>p{font-size:11px}.guide-list{margin:12px 0 16px}.guide-list li{margin-bottom:7px;font-size:11px}.sidebar-privacy{font-size:10px}.tab-bar{gap:28px;min-height:57px;padding-inline:22px}.card-body{padding:26px 22px 0}.form-heading{margin-bottom:27px}.form-heading h2{font-size:22px}.category-grid button{gap:5px;font-size:11px}.completion-line{margin-inline:-22px}.footer{margin-top:32px;padding:22px 0;font-size:10px}.footer>div{font-size:11px}.manage-wrap{width:calc(100% - 40px);margin-top:30px}.manage-heading{display:block}.manage-heading .secondary-button{margin-top:18px}.manage-grid{grid-template-columns:1fr}.manage-stats{flex-wrap:wrap;gap:10px 20px}.report-list{max-height:300px;overflow:auto}.report-detail{padding:22px}.login-card{margin:45px 20px;padding:27px}}@media (max-width:470px){.hero h1{font-size:30px}.hero>p{max-width:310px;font-size:12px}.card-body,.tab-bar{padding-inline:19px}.field-grid{gap:20px 12px}.field{font-size:12px}.field input,.field select,.field textarea{padding-inline:11px;font-size:13px}.category-grid{gap:6px}.category-grid button{gap:4px;padding-inline:5px;font-size:10px}.category-grid button>svg{width:11px}.field-help{font-size:9px}.field-help.inline{margin-left:5px;font-size:9px}.optional{font-size:9px}.upload-zone>button{gap:11px;padding:20px 13px}.upload-zone strong{font-size:11px}.upload-zone small{font-size:9px}.consent{font-size:10px}.primary-button{gap:16px;padding-inline:17px}.draft-note{font-size:9px}.draft-note small{max-width:140px;font-size:8px}.completion-line{margin-inline:-19px}.form-submit{gap:10px}.required-tip{font-size:9px}.lookup-form{display:block}.lookup-form .primary-button{width:100%;margin-top:12px}.lookup-panel{min-height:400px}.lookup-intro{font-size:11px}.query-result{padding:17px}.result-dates{flex-direction:column;gap:7px}.receipt-box{padding:17px}.receipt-box>strong{font-size:13px}.image-previews img{height:75px}.success h2{font-size:23px}.success>p{font-size:11px}.result-meta{font-size:10px}}@media (max-width:370px){.field-grid{grid-template-columns:1fr}.category-grid{grid-template-columns:repeat(2,1fr)}.hero h1{font-size:28px}.hero-bottom{font-size:9px}.small-tag{font-size:8px}.site-header nav{gap:12px}.draft-note small{max-width:110px}.primary-button{gap:12px;padding-inline:14px}}@media (prefers-reduced-motion:reduce){html{scroll-behavior:auto}*,:before,:after{transition:none!important;animation:none!important}}.receipt-box>strong,.result-top>code,.report-list code{overflow-wrap:anywhere;min-width:0;line-height:1.6}.history>button>span{flex:1;min-width:0}.history small{overflow-wrap:anywhere;line-height:1.7}